Frequently Asked Questions
Cessentials (UEN: 53531205M) Official Guide
1. Ordering & Account Setup
1. How do I create an account?
Register via account icon at top right using your email.
2. Do first-time accounts get benefits?
Yes, new accounts qualify for a 1-Hour Free Consultation.
3. Can I order as guest?
Yes, guest checkout is supported with tracking via order ID.
4. Is data secure?
All data strictly complies with Singapore PDPA standards.
5. How to modify order?
Request edits within 2 hours of payment confirmation.
6. Can I cancel an order?
Submit cancellation within 2 hours before packing.
7. Where is order history?
View past orders and invoices in your account dashboard.
8. Do you have a showroom?
Online-only storefront; physical walk-ins are not permitted.
9. Wrong address entered?
Email support@cessentials.shop within 2 hours to update.
10. Bulk ordering available?
Contact support@cessentials.shop for corporate quotes.
2. Product Range & DIY Specs
11. Are items ready-to-install?
Yes, all items include standard DIY mounting hardware.
12. Do you offer custom sizing?
Preset made-to-order sizes fit standard SG window dimensions.
13. Covered if damaged during DIY?
DIY errors are excluded, but per low-cost spare parts are available.
14. Are fabrics fire-retardant?
Selected soft furnishing ranges feature certified FR ratings.
15. How to measure windows?
Follow our online sizing guide before placing your order.
16. Are mounting brackets included?
Yes, all essential wall/ceiling brackets are included.
17. How do I clean the fabrics?
Spot clean or follow fabric care tags included in parcel.
18. Are colors 100% accurate?
Minor display variations may occur based on screen settings.
19. Do you offer blackout curtains?
Yes, designated ranges provide 90%+ light blockage.
20. Where are goods sourced?
Sourced via our audited 10-step QA procurement pipeline.
3. Payments, Invoicing & GST
21. Payment methods accepted?
PayNow SG, Visa, Mastercard, and GrabPay via Stripe.
22. Is Cash on Delivery (COD) allowed?
No, we operate on a strictly digital, non-COD basis.
23. Are cheque payments accepted?
No, all payments must be completed online at checkout.
24. What billing currency is used?
All prices are quoted and charged in Singapore Dollars (SGD).
25. Any hidden checkout charges?No, final pricing is fully transparent at checkout.
26. Do you issue tax invoices?
Automated invoices are sent via email under UEN 53531205M.
27. Is GST included?All prices clearly indicate GST and tax breakdowns.
28. What if payment fails?Verify 3D Secure details or select PayNow QR at checkout.
29. How are refunds paid?Refunds return directly to your original payment method.
30. Need corporate billing?Email support@cessentials.shop with your UEN for business orders.
4. Shipping & 5-Day Delivery SLA
31. What is the delivery timeframe?
All SG orders deliver within 5 business days.
32. Is local shipping free?
Free delivery applies to all orders SGD $79 and above.
33. Where are items shipped from?
Dispatched directly from our Jurong East fulfillment hub.
34. Do you ship internationally?
We currently ship exclusively within Singapore.
35. How do I track my delivery?
Live tracking link is sent via email/SMS upon dispatch.
36. What if I am not home?
Couriers re-attempt delivery or contact you directly.
37. Can I schedule exact delivery time?
Deliveries follow standard local courier delivery routes.
38. Any restricted delivery zones?
Mainland SG & Sentosa only (excludes PO boxes/military zones).
39. What if delivery is delayed?
Check tracking or email support@cessentials.shop for updates.
40. How is receipt confirmed?
Confirmed via courier digital signature or photo POD.
5. 14-Day Returns & 90-Day Warranty
41. What is the return policy?
14-day money-back guarantee for unused items in original packaging.
42. What does the warranty cover?
90-day local warranty covering factory material and manufacturing defects.
43. When does coverage start?
Anchors strictly to the courier delivery confirmation timestamp.