SINGAPORE OPERATIONS
Business Operations & Fulfillment Process
End-to-end quality control and local delivery within 5 business days. Cessentials (UEN: 53531205M).
1. Sourcing & Import Pipeline (10 Steps)
STEP 01
Brand & Product Sourcing
Source suitable brands and soft-furnishing product types aligning with market intent.
2. Customer Order & Delivery Flow (6 Steps)
STEP 01
Browse & Add to Cart
Customer reviews product listings and adds items to cart.
3. Fulfillment SLAs & Compliance Terms
⏱️ 5-Business-Day Delivery SLA
All orders process and deliver within 5 business days of payment confirmation. Free local delivery applies on orders $79 and above.
🇸🇬 Local Dispatch & GST Guarantee
Dispatched directly from SG inventory. All prices in SGD with zero unexpected custom duties, import fees, or taxes.
📦 Tracked Shipping & Proof of Delivery
Door-to-door courier tracking with mandatory OTP or digital signature. Delivery receipt timestamp anchors warranty coverage.
✏️ Order Cut-Off & Modification SLA
Daily order cut-off is 2:00 PM SGT. Order modifications or cancellation requests must be made within 2 hours of payment.
🛡️ RMA Hand-off: Delivery receipt at Step 06 officially registers the courier timestamp, activating your 14-Day Money-Back Guarantee and 90-Day Warranty. Track status anytime via guest Track Order or Member Dashboard.