1. Local Delivery SLA & Fulfillment

All orders on cessentials.shop are processed within 1–2 business days. Standard doorstep delivery across Singapore takes up to 5 business days from payment confirmation.

2. Shipping Rates & Free Delivery

• Free Delivery: Applied automatically on orders with a total value of SGD $50.00 or higher.
• Standard Fee: A flat rate of SGD $4.00 applies to orders below SGD $50.00.

3. Order Tracking & Notifications

Once dispatched, tracking updates are issued via email or WhatsApp (+65 9870 2377). Please ensure delivery details are accurate at checkout.

4. Failed Delivery & Re-attempts

If delivery fails due to incomplete address details or unreachability, courier re-delivery fees may apply. Contact customer support for immediate re-routing.